LEONISHelp / Support and contact
Support and contact
How to reach the LEONIS team
For questions, bugs and ideas there are two ways: in the app or by email. Checking the help centre first often saves time.
Ways to reach us
- In the app
- When logged in, via your initial at the top left › “Support and feedback”. The app version is sent automatically, and you can see the status of your request there.
- By email
- support@leonis-app.com – also without an account, for example if you cannot log in.
- Community
- Talk to other players on Discord. Support handles your account, not the community. More about the community
There are no fixed response times: LEONIS is developed by Fabi alone.
Reporting a bug
A good bug report can be reproduced quickly. Helpful are:
- a short description of what happened,
- the steps that led to it,
- what you expected and what happened instead,
- device, operating system and browser, in the browser or as an installed app,
- time and, if shown, the reference number,
- the app version (in the app under “What's new”; it is sent automatically via “Support and feedback”),
- optionally a screenshot that shows no one else's private data.
Ideas and feedback
Ideas and wishes are welcome: in the app under “Support and feedback” as an idea, on Discord or by email. The team puts selected suggestions to a vote in the app. What is being built right now is listed under Development status and roadmap.
What you should never send
The LEONIS team never asks for your password, sign-in or two-factor codes, recovery codes or session data. Never send them to anyone, including support, and do not send other players' private messages.
Legal and reports
The provider and address are in the legal notice. Questions about your data are answered in the privacy policy. Report illegal content and chat violations in the app with “Report” or by email to the support address.