Help and support

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Troubleshooting

How do I report a bug or give feedback?

Tap your initial at the top left and choose “Support and feedback”. For a bug, choose “Bug” and briefly describe what happened, what you expected and which steps led to it. The app version is sent along, never passwords or private messages. Without signing in you can reach us by e-mail at support@leonis-app.com.

The connection dropped during an action. Was it booked?

LEONIS then shows “action with an open outcome” at the bottom. Here's what to do: 1. Wait until you are back online. 2. Tap “Check status”. 3. If it says “Confirmed”, the action was carried out and the current status loads, so don't send it again. 4. If it says “not carried out”, you can send it again; the same action is booked at most once. 5. If the outcome can no longer be verified, check Money › History first. If anything stays unclear, report it via Support and feedback with the time and the action.

The app won't load or shows an error. What can I do?

1. Check your internet connection; without it the app starts but shows no current data and accepts no bookings (a notice appears at the top). 2. Reload the page, or fully close the installed app and open it again. 3. If “New version available” appears, tap it. 4. If that doesn't help, sign out and back in; your progress is on the server. 5. Whether LEONIS is currently disrupted is shown on the server status page (linked in Help and “About Leonis”). 6. If the error persists, report it via Support and feedback (or by e-mail if you can't sign in) with the error message and the time.

How do I install LEONIS like an app?

LEONIS is a web app; it is not in the App Store or on Google Play. iPhone and iPad: open it in Safari, tap “Share” and “Add to Home Screen”. Android: open the menu in Chrome and choose “Install app”. Windows and Mac: in Chrome or Edge click the install icon in the address bar; Safari on Mac: “Add to Dock”. The exact steps are in the menu under “Install the app”.

Problems with installation and notifications · all troubleshooting questions

LEONIS does not currently publish outages and maintenance on a separate status page. When there is a new version, the app shows it itself; changes are listed under News.

If the answer does not help

When logged in, reach support in the app via your initial at the top left › “Support and feedback”. Without logging in, write to support@leonis-app.com. How to report a bug

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