LEONISLearn / Frequently asked questions
Learning with LEONIS
Frequently asked questions
Answers to the most common questions about the account, the market, money, learning and life in Leonis.
No answer here? Write to support@leonis-app.com or ask the community on Discord.
New here? First steps and what keeps running while you are away
There is no answer for that yet. Try another word, look at the help overview or write to support. Help overview · Support and contact
Common first questions
- What's the best way to start?
- Does LEONIS cost real money?
- How does time pass in LEONIS?
- When do I get my wages?
- Do I have to play every day?
- How is the app organised?
- Is my game saved?
- The app won't load or shows an error. What can I do?
Getting started & account
What happens when my money runs out?
Then you cannot buy anything, but your portfolio stays. Sell positions, take a job, collect bonuses, do the quiz or claim the daily reward. There is no new starting capital. That way you learn to manage limited money.
How do I know what is new?
After an update Leonis shows a “New in Leonis” window once when you open it. The full list is always under “What’s new” in the menu.
Where do I get money and can I withdraw?
Free deposits no longer exist. Your money comes from the starting capital (€15,000 once), bonuses, watched ads (when switched on; amount and daily limit are shown under “Watch an ad”), games, quizzes, learning rewards, season prizes, wages from jobs, rents, company revenue, dividends, interest and bank loans. Between players (loans, transfers, company shares) it is only redistributed. You can trade with it, lend it or found a mini company. Withdrawing is not possible, but with “Donate” you can give money to funny good causes.
What are the cards on the home screen?
Current account and crypto account. Tap them to copy and to change designs and profile picture. New designs unlock with your portfolio value.
Can I use dollars instead of euros?
Yes, in Settings under “Currency”. This is display and input only: your account stays in euros at a fixed rate of €1 = $1.10. Limits, thresholds in texts and notifications and the CSV export stay in euros.
Where do I find all features and what is new?
Tap your letter at the top left: the menu leads to “All features” with “What Leonis can do”, the scenario training and every other window. “What's new” with recent changes is there too. The magnifier at the top right searches features and help. Parents and teachers have an info page.
Why do I need an invitation code?
When sign-up is protected, you only get in with a valid code. You get a code from friends through their invite link or from us: just write to support@leonis-app.com. Some codes work for one person, some for several, and some expire. If a message says the code has expired, been used up or been revoked, please ask for a new one.
What is the “I am not a robot” box?
This is a captcha from Cloudflare (Turnstile). It protects sign-up and login from automated requests and only appears when it is switched on for Leonis. It usually solves itself. If it hangs, reload the page or try again in a few minutes.
How do I use my account on a new device?
Sign in on the new device with your email address and password; your progress is stored on the server. Set up push and price alerts again there, because they belong to each device; signing out deletes that device's price alerts. Under Settings › Account you can sign out on all devices.
What is LEONIS?
A life and economy game in your browser. You take a job, manage your money, find a home, travel, meet friends and invest on a fictional stock market. You only play with play money: there are no purchases with real money and no payouts. Companies, prices and news are fictional; LEONIS is not investment advice.
What's the best way to start?
After signing up your account holds €15,000 in play money. The first chapter optionally shows you the three directions work, everyday life and world; you can skip it with “Play freely” or “Later” and reopen it at any time under Help › “Your first chapter”. A good first step is a job under My life › Work, because wages cover rent and living costs.
How is the app organised?
At the bottom (on large screens on the left) there are five main areas: Overview, My life, Money, Belongings and World. Each area has tabs, for example My life › Home or World › Travel. Your initial at the top left opens profile, settings, help, “What's new”, support and sign-out. The magnifier at the top right searches features and help.
How does time pass in LEONIS?
Game time is real time: a day in LEONIS is a day. Weeks and months follow the German calendar (Europe/Berlin), opening hours and appointments follow the local time of each city. Wages, rent, instalments and interest are booked on fixed dates, even when the app is closed. Work, trips and appointments take up time; you can't book things that overlap.
Do I have to play every day?
No. Wages, living costs, rent, loan payments, interest and pending orders keep running on fixed dates on the server, even when the app is closed. There is no mode that pauses payments. If your balance is not enough, arrears build up; with bank loans, two missed payments lead to a reminder and three to a possible termination. Letters and cases with a deadline remind you about 24 hours before, otherwise the default outcome applies. A missed daily reward only restarts the streak. Before a longer break, check the payment calendar.
Is my game saved?
Yes, automatically. Every action is saved on the server as soon as it confirms it; there is no separate save. Your progress belongs to your account, not your device. Closing the app or switching devices loses nothing.
How do I get updates?
Automatically. When a new version is available, “New version available · Tap to update” appears at the top; when you return to the app with nothing open, it updates by itself. You don't need to install anything, and your progress stays unchanged. What's new is listed under “What's new” in the menu.
Does LEONIS cost real money?
No. LEONIS is free and there are no purchases with real money. All prices in the game are play money, which cannot be paid out. Google ads are only loaded if you have agreed to them, and they are not personalised.
Market & trading
What is a country ETF?
A country ETF bundles the economy of a country in one asset. It is built from sector and company prices according to the country's sector mix, plus its own country factor. From 23 Nov 2026 a different rule applies to the country ETFs for the United States, Japan, the United Kingdom, France and Canada: they then hold the companies based in that country, weighted by market value (at most 25% per company). Each country has a profile: economic strength, stability, key rate and sectors. Country events such as elections, rate decisions, trade deals, strikes, resource finds and currency shocks move the price. You find them in the market under “Countries” and trade them like any ETF, with the same hours, fees and taxes. They are accumulating, with no payout.
Why does spreading across countries help?
Every country has its own risks: an election, a strike or a currency shock. Holding only one country means carrying that country risk in full. Several country ETFs or a world ETF spread it. Stable countries usually swing less, young technology countries more. That is diversification across countries and sectors at once. It reduces the risk of single outliers but does not protect against a slump of the whole market.
What are Leonis bonds?
With a bond you lend money to a country of the Leonis exchange. You get interest (the coupon) every month and the face value back at the end of the term. Stable countries pay little, unstable ones more, because there the state may fail to pay in the extreme case. Terms are 3, 6 and 12 months, from 16 Nov 2026 also 2, 5 and 10 years, and bonds in a foreign currency move with the exchange rate. You invest from €100, at most €25,000 in total. The interest is limited, the face value is only moved. If you sell earlier, the price depends on market rates, and a discount or the fee flows into the community pot.
What does an order cost?
When you buy or sell shares, ETFs and crypto you pay 0.25% of the order value as an order fee, at least €1 and at most €25. For €100 that is €1, for €2,000 it is €5, from €10,000 always €25. Leveraged products, companies and tournaments keep a fixed fee of €1. For a savings plan each execution costs a fixed €1, taken from the instalment.
What is the quick view?
The quick view is a slim page that stands in for a widget, because an iPhone web app cannot place one on the home screen. It shows total value, daily change in euros and percent, your 3 largest positions, open orders and price alerts, whether a bonus is waiting and your Coach Leo progress. It loads with a single request, refreshes every 30 seconds while visible and shows the last update with its time when offline. Open it under Money › Account or via search (“Quick view”). Where the device supports app shortcuts (for example Android) you can also reach it by long-pressing the app icon. It only reads and changes nothing.
What is an ETF?
An ETF is a basket of many stocks in one asset. Your money is spread over many companies automatically. That lowers the risk of single failures. In Leonis you find ETFs under stocks and ETFs.
What is a dividend?
A dividend is a share of a company's profit paid to shareholders. You get it if you bought the stock before the record date. It is credited to your cash, after tax above the allowance.
What is diversification?
Do not put everything on one card: spreading money over several companies, sectors and asset types means you lose less in a slump. The learning paths and the portfolio builder in the arcade (My life › Leisure) show you how.
What is the difference between limit, stop and market?
Market buys or sells at the current price. Limit waits until a target price is reached (buy cheaper, sell higher). Stop triggers when the price reaches a threshold and is then filled like a market order at the next available price, so the price can be worse than the threshold, for example after a gap at the market open. Stop-limit becomes active at the threshold and then only fills up to your limit, or not at all. Orders also run when the app is closed and are checked about every five minutes.
Why is my cash not in the chart?
The chart on the home screen shows only your investments (stocks, ETFs, crypto and leveraged positions). That way you see how your invested money develops without deposits or rewards distorting the picture. The big number at the top is still your total value. The history starts fresh once you have bought something.
What is a savings plan?
A savings plan buys an asset automatically at regular intervals, from €1. Open an asset and tap “Savings plan”.
How does short work?
Open an asset and tap “Short / leverage”. With a short you win when the price falls. With leverage price moves are multiplied, gains and losses alike. If the price hits the liquidation price the position is closed and the stake is lost. Stop-loss and take-profit close automatically. Gains from short and leverage are taxed like price gains. Leverage is risky and rather for advanced players.
How do I unlock higher leverage?
With profit from positions: 2× from €50, 3× from €250, 5× from €1,000, 10× from €5,000 total profit.
Do savings plans run when the app is closed?
Yes. Savings plans, limit and stop orders run on the server and you get a notification when something is executed.
What happens in a stock split?
You get more shares and the price falls by the same ratio. Holding and purchase price adjust automatically and your value stays the same. Open orders and price alerts for that share are deleted.
How do prices come about?
Prices on the Leonis exchange follow a random model with trends, quarterly results, dividends, splits, IPOs and insolvencies. On top come news items that we sometimes trigger ourselves, for example special news or practice scenarios like a crash or a rate turn. If something goes wrong we can pause trading briefly and you will see a notice at the top.
Where do the expert opinions come from?
The analysts are part of the Leonis world. They rate afresh every day: based on the last 30 days of price moves, current news and the latest quarterly results. Each analyst has their own view, so they do not always agree. A price target is an estimate, not a guarantee and not investment advice.
What do the numbers “Among Leonis players” mean?
They show how many accounts hold an asset and how many bought it in the last 24 hours. These are totals only, no names. Below 5 players we show no number for privacy.
What are interviews, documentaries and crisis reports?
The Leonis world has its own channels, newspapers and a podcast. They carry interviews, documentaries, comments and background pieces without price effect, plus crises such as earthquakes, blackouts or cyber attacks that now and then move sectors.
What about an IPO or an insolvency?
New companies list after an announcement and are tradable from their start day. If a company goes bankrupt, its share becomes worthless and untradable. You can then write it off in your portfolio and the loss counts in your tax overview.
What are the investor profile, calendar and live ticker?
The investor profile is a short questionnaire on the Learning page that suggests a mix. It is not advice. The calendar shows rate decisions of the Leonis central bank and economic data. If a result differs from expectations the market moves slightly. During crises a live ticker reports on developments.
What are expiry and OCO on orders?
For limit and stop orders you can choose a validity; afterwards the order expires. For a sale you can add a counter order (OCO), for example profit target and stop loss. When one executes, the other is cancelled.
Which analyses and tools are there?
Under Money › Wealth: compare assets, portfolio vs market (against the Leonis index), risk figures, dividend calendar, and under Money › Planning the compound interest calculator. The open monthly tournament with €10,000 of tournament money is in the menu under “Friends & group”. All are learning tools, not advice and not a forecast.
Money, bank & tax
What is the community pot?
Taxes, order fees (also for leveraged products and companies) and other deductions in Leonis do not disappear but collect in a shared pot. Every Monday 80% of the balance goes out as prizes to the best weekly returns of the previous week on the leaderboard: place 1 gets 50%, place 2 25%, place 3 15% and place 4 10% of that sum. The rest stays in the pot as a reserve. No new money is created: whatever the pot pays out has flowed in from accounts before. To keep it fair, only ranking participants with an account at least 14 days old and at least 5 trades count, one account per device, and only places with a positive weekly return. Payout needs at least 3 participants and €75 in the pot, otherwise the balance carries over to the next week. Like other rewards, the prizes do not count as return.
How can I grow my money?
Buy assets that rise in price, hold them long, spread widely and avoid panic sales. There is also interest on cash, dividends, bonuses, and you can lend or invest in a mini company. Gains are never certain.
How do loans work?
Players lend each other money (€50 to €5,000, 0.5, 1 or 1.5% for 30 days). The lender reserves the amount in the offer. Whoever takes it gets the money right away and repays automatically after 30 days, or earlier on their own. If cash is short, the rest stays open and is collected again every 7 days. The money only moves between players.
How do taxes work?
When you sell stocks or crypto at a profit, Leonis automatically deducts tax on gains above €1,000 in a year. The rate follows the country of your home: 26.375% (25% plus solidarity surcharge) in Germany and without a home, a simplified rate elsewhere, shown with your home. Crypto held for over a year is tax free. Losses in the same year are netted against gains. Dividends and gains from leveraged products count too. Tax is money leaving and does not count as a withdrawal.
Is there interest?
Yes: your cash earns interest, base 2% a year (follows the key rate), whatever your balance. On the 1st of every month one twelfth is credited (about €1.67 for €1,000 at 2%), plus a push message. Cash held since the last month change counts. The first credit comes after a full month.
How do I send money to friends?
Tap “Send” and enter the recipient's account ID or crypto account. New accounts can't send during the first 14 days. Each transfer is limited to €2,000 and €5,000 a day.
How do I get a statement?
Under Money › History you find “Account statement as PDF”, for a year or a month.
How accurate is the tax figure?
Leonis deducts in a simplified way: 26.375% (25% plus solidarity surcharge, home Germany; other countries their own rate) on gains from sales, dividends and leveraged products once they exceed €1,000 in a year. Crypto is tax free after one year. Losses in the same year are netted, but there is no refund. Church tax and the special rules for futures are not modelled. The report in the tax area stays an estimate and is not tax advice.
How does a bank loan work?
In the bank you borrow €500 to €50,000 for 3 to 84 months. How much you get depends on your wage, and you can have at most two bank loans at once. The repayment is charged monthly; extra repayments are possible.
What happens if I cannot pay a loan instalment?
The instalment is debited on the first of the month. If your balance is short, LEONIS warns you in the days before. If money is missing, the instalment stays open: after two open instalments you get a reminder, and after three the bank can terminate an instalment loan. After a grace period it then also collects open instalments by selling securities and crypto, never from property, company shares or leveraged products. You see the status of each loan under Money › Account in the bank.
Learning & games
What is Coach Leo?
Coach Leo is the virtual mentor in Leonis. He guides you through a basics course of 11 short lessons with 3 questions each. At least 2 correct answers pass a lesson, and the server checks them. You get €15 once per lesson and a €75 bonus after the whole course, at most 4 rewards per day. You can turn off the tips on the home page in settings. It is all practice, not investment advice.
What is the casino lesson?
A learning tool on the Learning page under “Practice”: with coin, roulette and doubling you see why the house wins in the long run. No money is at stake and there is no reward.
What is “Review”?
Questions you get wrong in lessons or the daily quiz land on a list. Under “Review” you practise them in rounds of five until they stick.
What are chart detective and time travel?
In the chart detective you spot price patterns like trend or breakout. In time travel you replay market phases and decide whether to hold or sell. Both are practice and give no money.
What is the arcade?
Small games: calculation day (a money calculation every day), risk ladder (climb or cash out), news quiz, portfolio builder and the weekly rally (this week’s buys count). All winnings are capped per day.
Is this investment advice?
No. Leonis does not give investment advice.
What are daily tasks?
Three small tasks each day: look at an asset, pass a quiz, buy or sell something. They give no money, they only show your progress.
What is the daily quiz?
Every day there are 3 questions from the lessons. The server checks the answers. 3 of 3 earns €3, 2 of 3 earns €1.50. With at least 2 right your streak grows, and every 7 days there is an €8 bonus.
Life, jobs & belongings
What is Leonis Life?
Your own life in LEONIS: jobs and education, living costs, a rented flat or your own property, bank loans, insurance, companies and events such as mishaps that you decide on. You find it under “My life”, possessions under “Possessions” and money under “Money”. The Leonis team unlocks some areas step by step.
How do jobs work?
Under My life › Work you find positions with Leonis employers, from a café to a fund company. The net wage is about €600 to €4,600 a month, paid weekly. Better positions require account age, passed lessons and courses; courses cost money and take a few days.
What does living in Leonis cost?
For housing, food, mobility, leisure and other costs you pick a level from frugal to comfortable. The weekly amount is charged every Monday, about €1,700 a month on the normal level. Prices follow the Leonis economy. If you live in your own property you save the housing costs and pay the running costs.
How do I buy a property?
Under Belongings › Property you buy at market prices, in cash or financed. A loan needs 20% equity, plus 6% purchase costs, and all property repayments together may be at most 40% of your monthly income. Let out, a property brings monthly rent; living in it saves your housing costs.
Which vehicles are there?
718 models from 61 fictional brands, from e-kick scooters to trucks. Every model has a detail page with pictures, specifications, price, running costs and resale value. You buy and sell from the detail page under Belongings › Vehicles; car loans are in the bank.
When do I get my wages?
Your job's wages are paid into your current account once a week, automatically and even when the app is closed. The amount depends on the position, level and experience; the job list shows what you would earn there. Living costs are also deducted every Monday. You can see every booking under Money › History.
When is a booking paid and what does it cost?
Before you book, the confirmation shows the price and all extra costs separately. You only pay once you confirm and the server accepts the booking; you then see a success message and the entry under Money › History. If you cancel, nothing is booked and nothing is charged. Whether and on what terms you can cancel is shown in the booking overview.
What do I get from owning things?
What you buy is under Belongings: property, vehicles, valuables and contracts. Owning things costs money over time (for example utilities, insurance, upkeep) and they can be used: a flat you live in saves rent, a car gets you places faster (a driving licence is required), clothes can be worn. Things you no longer need can be sold.
Companies
What are partners in companies?
The owner can offer 5 to 25% of the company for a price, at most 49% in total. The price goes to the owner. When the company pays out or is dissolved, all owners get their share. So the owner cannot empty the company on the partners.
How do companies work?
You found a company with capital from your own cash and can hire up to 5 other players. Wages (€139 to €1,500 per week per person) are paid on Mondays from the company funds, which you top up yourself. The company can invest in up to 5 assets and gains or loses with the market. With an industry it also has monthly revenue and costs. If the funds are too low for 3 weeks, the company is dissolved.
Friends, groups & chat
What do the red badges in the chat mean?
“CEO” and “Team” are marked red and belong to Leonis. “Mod” (orange) are players appointed by the team to moderate. Mods and team may delete messages in the global chat and mute members for 24 hours. Report messages that break the rules.
What does “Friends at a glance” show?
Only first name, whether a friend was active today or finished the quiz and, unless hidden, their home town. No amounts. All your friends are shown. You can switch your visibility off any time.
What is the friends ranking?
A ranking of only the people who joined through your invite link. It appears on the leaderboard once you take part. It is optional, and others only see your nickname and return.
Who sees what on the leaderboard and in groups?
On the leaderboard you only see nicknames and returns. In a group with friends or class all members see each other's name and return. The creator also sees how many trades someone made in the last 7 days and how many lessons they finished. Nobody sees amounts. You can leave at any time.
How do group tournaments and group tasks work?
The group creator can start a 7-day tournament. Everyone gets €10,000 of tournament money with a €1 fee per trade, separate from the portfolio. The top 3 receive a badge. The group task changes every week and shows how many members completed it.
How does the group chat work?
Every group has a chat for members only. A filter blocks insults, threats, sexual content, links, addresses and numbers in German and English, even with tricks like spaces or digits. You can report messages, and the group creator can delete and mute. There are also quick preset reactions.
What are weekly goals, weekly review and friends?
For weekly goals you choose how many lessons and trades you aim for each week and see progress as rings. The weekly review summarises your week. You add friends with a request via account ID, friend link or QR code (up to 100) and challenge them to a duel with one tap. Weekly goals are under Progress › This week.
What does a group moderator do?
The group creator can make up to 3 members moderators. They may delete chat messages and mute members. They cannot mute the creator.
How does the global chat work?
You open the global chat with the speech bubble at the top of the home screen. It has the rooms General, Stocks and Newcomers. You appear only with your nickname, and your account must be at least an hour old. A filter blocks insults, links and personal data. You can report messages; after three reports they disappear, and the team can mute users.
How do I report a chat message?
In the global chat, tap “Report” on the message, choose a short reason and send the report. You can report each message only once, and too many reports in a short time are slowed down. The moderation team reviews the reports and can delete the message, mute the sender or dismiss the report.
How do I arrange to meet friends?
Under My life › Relationships you invite friends and suggest an activity together. The meet-up only happens once everyone invited has agreed; until then you can withdraw it. Some meet-ups have requirements, for example “at my place” only with a property you own and live in. You get a reminder before the appointment.
Rewards & contests
How do the bonuses work?
Under “Bonuses” you find the weekly bonus, learning path prize, ranks and the welcome-back bonus. Everything has fixed limits. Inviting friends earns a reward; “Invite friends” explains what counts.
How does the casino work?
In the casino (World › Going out) you swap balance for chips: 1 chip = €1, swapping back is possible 1:1 at any time. With them you play roulette, the slot machine or blackjack. The server draws every random number, payout rates are shown (roulette 97.3%, slots 95.3%, blackjack approx. 99%). Stakes 1 to 1,500 chips per round, buy chips up to €7,500 a day. Chips do not count toward portfolio return. You can take a break of 1, 4 or 12 weeks at any time; it cannot be ended early.
What are album, titles and frames?
Every asset you have bought becomes a card in the album (Belongings › Valuables). Sets like “all energy stocks” or “one ETF from every country” earn a badge once complete. You unlock titles and frames through levels and badges and show them in your profile. Both are purely cosmetic.
How does the daily reward work?
Claim your reward on the home screen every day. The streak grows and restarts if you miss a day. Day 7 pays €15, and it keeps growing every week after that.
What are theme weeks?
Every two weeks there is a theme from Monday to Sunday, for example “Energy crisis in Argentina”. Fixed news on Monday, Wednesday and Friday moves the matching prices. Complete the 3 tasks of the week to get €30 and a badge that is only available that week. You find the theme week on the home screen under “Today”.
What are badges?
You earn badges for milestones like your first purchase or a streak. More badges unlock profile pictures.
How does the season contest work?
Each month a new season starts and everyone begins at 0%. Your start value is your portfolio value when you first see the season on the leaderboard. The return is your gain since the start divided by the start value. We exclude deposits and withdrawals. You count if you take part on the leaderboard and have at least €1,500 of money brought in (income minus outgoings, without trades). On the 1st of the next month the top 3 get €375, €225 and €150 and a medal, but only if at least 10 people were ranked. If you are not ranked you lose nothing. The first season is a short month.
What is the season pass?
Every month there are new goals like purchases, lessons or a streak, plus a theme of the month (crypto, diversification, learning or observing) with an extra goal. You earn XP and levels. Level 3 brings the Season star badge, level 5 the Season champion badge and the Season card design. It is about honor, not money.
What is the time chest?
Under “Today” you pick one reward: 8 hours €5, 16 hours €7, 24 hours €9, 48 hours €14 or 72 hours €18. Only one runs at a time, and per hour 8 hours pays the most. When the time is up, claim it and pick the next one. With push we let you know as soon as it is ready (turn it off via the reminders under Settings, Notifications).
Can I take a break from the casino?
Yes. In the casino you can choose a break of 1, 4 or 12 weeks. It cannot be ended early. You can swap chips back 1:1 at any time, and buying chips is limited to €7,500 a day.
Notifications
How do price alerts work?
Open an asset, tap “Price alert” and set your target. With push notifications you also get notified when the app is closed.
What do I get for turning on push?
A one-time €2,500 per account and device. Push works on Android (Chrome or installed app) and on iPhone from iOS 16.4, there only in the app on the home screen. You get notices about money and your account (such as wages, orders, security), price alerts, reminders and news. You can turn push off at any time; the reward stays.
What are quiet hours?
Under Settings, Notifications you choose the hours in which Leonis sends no push notifications.
What is the monthly report?
On the first day of the month you get a notice with your return and number of trades for the previous month. The report is also in the app in the menu under “Leaderboard”. Compare assets shows up to four assets as percent lines.
Why don't I get push notifications?
Under Settings › Notifications you see whether push is really active on this device. On iPhone, push needs iOS 16.4 or later and only works in the app on the home screen. If you denied permission in the browser or system settings, allow it there again. During your quiet hours Leonis holds notifications back and sends them afterwards.
Security & privacy
Who sees my data?
In chat and ranking only your nickname appears. Nobody but you sees your portfolio, purchases and balance. Loan offers show only first name and initial. All details are on the info page under privacy.
Can I delete my account?
Yes, in settings under account, with your password. Open player loans are settled in the process, and your own company is dissolved. Your account and progress are removed immediately and this cannot be undone. Entries in logs and backups are deleted when their retention period ends, see the privacy policy. Beforehand you can download all your data under account.
How do I protect my account?
In Settings, turn on the Face ID lock, a passkey and optionally two-factor login.
I forgot my password.
1. Tap “Forgot password?” when signing in and enter your account's e-mail address. 2. You get a 6-digit code that is valid for 30 minutes; check your spam folder too. 3. Enter the code and a new password. For security, LEONIS does not reveal whether an account exists for an address, and sends at most 3 codes in 15 minutes. If no e-mail arrives, write to support@leonis-app.com from the address you registered with.
Travel & places
How does a trip work?
Under World › Travel you choose a destination, how to get there and a place to stay. The confirmation shows costs and travel time. During the trip you are at the destination: there you can visit places, eat out or book experiences. Afterwards you return to your home. Wages, rent and instalments carry on as normal during the trip.
Can I cancel a trip or booking?
Many bookings can be cancelled before they start. The cancellation rule is shown in the booking overview: for trips, the fee depends on how close to the start you cancel. Business trips cannot be cancelled. You see the refund straight away under Money › History.
What happens when I visit hotels, restaurants and shops?
Under World you will find places to visit. Each visit has a clear flow, for example check in, order or try on, and shows the costs beforehand. Completed visits are noted, and the place picks up on them next time. You stay in a hotel as part of a trip; you can't visit your own restaurant as a guest.
Problems & support
How do I report a bug or give feedback?
Tap your initial at the top left and choose “Support and feedback”. For a bug, choose “Bug” and briefly describe what happened, what you expected and which steps led to it. The app version is sent along, never passwords or private messages. Without signing in you can reach us by e-mail at support@leonis-app.com.
The connection dropped during an action. Was it booked?
LEONIS then shows “action with an open outcome” at the bottom. Here's what to do: 1. Wait until you are back online. 2. Tap “Check status”. 3. If it says “Confirmed”, the action was carried out and the current status loads, so don't send it again. 4. If it says “not carried out”, you can send it again; the same action is booked at most once. 5. If the outcome can no longer be verified, check Money › History first. If anything stays unclear, report it via Support and feedback with the time and the action.
The app won't load or shows an error. What can I do?
1. Check your internet connection; without it the app starts but shows no current data and accepts no bookings (a notice appears at the top). 2. Reload the page, or fully close the installed app and open it again. 3. If “New version available” appears, tap it. 4. If that doesn't help, sign out and back in; your progress is on the server. 5. Whether LEONIS is currently disrupted is shown on the server status page (linked in Help and “About Leonis”). 6. If the error persists, report it via Support and feedback (or by e-mail if you can't sign in) with the error message and the time.
How do I install LEONIS like an app?
LEONIS is a web app; it is not in the App Store or on Google Play. iPhone and iPad: open it in Safari, tap “Share” and “Add to Home Screen”. Android: open the menu in Chrome and choose “Install app”. Windows and Mac: in Chrome or Edge click the install icon in the address bar; Safari on Mac: “Add to Dock”. The exact steps are in the menu under “Install the app”.
When something does not work
- Check yourself: internet connection, reload the page, look under Money › History whether a booking has already gone through.
- Helpful in a report: what you wanted to do, what happened instead, the time, device and browser and, if shown, the reference number.
- Never send: your password, sign-in or two-factor codes and other players' private messages.
- In the app you reach “Support and feedback” via your initial at the top left. We cannot promise a fixed response time.
- No answer here? Write to support@leonis-app.com